Premier Inn Heathrow Airport - Hillingdon

Great access to London Heathrow especially using Heathrow Hoppa service. Staff were wonderful - very helpful and knowledgeable.

We often stay at Premier Inns and this is one of the best we have encountered. Special mention for receptionist, I did not get her name but she was from Djibouti, ( Not many from there so should be easy to find. She was absolutely delightful to deal with, very pleasant, and helpful.

Rooms clean staff helpful

Good food spoilt by being overheated restruant service very slow once food ordered

Choice of breakfast menu

Reception didn't answer phone and it was supposed to be manned 23hrs.

Friendly staff, comfort, cleanliness of room, close to airport/underground, value for money. Breakfast excellent

adjacent guests quite noisy which woke us in the night

We needed a place close to the airport and transportation into London.

I found the hotel to be good value for money and the food excellent and was convenient for the airport

The hotel was excellent. i enjoyed stay there and sleeping was comfortable.

All the staff we came into contact with were efficient and friendly. The room although filled to capacity was still very functional if not spacious. The childrens play area is an excellent idea, made for happy boys and even happier parents ! Many thanks for a great stay.

Parking charges, but not expensive for Heathrow/London just do not like to pay while resident in a hotel.

Nice clean rooms ; Good breakfast; Good restuarant (though pricey)

I wanted to stay one more night but the rates on that night were higher than what I had paid. But hotel staff were not keen at all to retain customers. So I logged online to Booked.net and went to Hotel Novotel which is equally good and cheaper:-)

Quite a big, spacious, clean room. The breakfast is ok too.

No service at all. The personnel couldn't be reached over the phone from your room. If you needed some help you had to go downstairs and wait for someone at the reception desc, cause they were there not all the time. They didn't even provide adapters for British appliance receptacles, you had to buy them.

Play area was great. Breakfast was perfect for the price. This hotel is wonderful for those who need to be close to Heathrow. Hoppa Bus was a breeze for us, even with 3 suitcases, a double buggy and 2 kids!

Staff were generally helpful in person although no one answered the phone that was supposed to be manned 24 hours. They were able to print my boarding pass for me when I emailed it to them from my iPhone (I didn't bring a computer with me). My room was very clean and comfortable. Costa coffee shop in the lobby open 24 hours, which was very convenient. Very close to the airport so the shuttle was quick, and then of course you could catch a bus or train or plane to anywhere. (I didn't drive so didn't have any parking problems.) Dinner at the restaurant was quite good and not overly expensive.

Wireless Internet access was ridiculously expensive (9 pounds per day, almost 1/4 the cost of my entire room). Breakfast not included in the price and at 8 pounds, quite expensive (but great selection and very tasty). The people above me were elephants - next time I would definitely ask for a top-floor room (I could not hear outside noises or the people on either side of me -- just the stomping above, which was so loud it woke me up several times despite ear plugs and a noise machine!!). Airport shuttle was very convenient but expensive (4 pounds each way) for a 10- or 15-minute trip.

Good combination of check-in service and concierge service at the reception desk. Helpful in giving us travel directions in London and in checking in online with our airline. Printed out boarding passes for us. More interesting dining room menus than I would have expected for a hotel of its type. We chose it for its proximity to the airport.

The dinner service in the restaurant was a little slow but not impossible.

Good hotel with above basic facilitites which considering the price is more than acceptable. This trip was the first time I've used Premier Inn. The night before I stopped a Southampton City Premier Inn and found it good value for money but basic / functional. The LHR Premier Inn was certainly in a different league to Southampton and I found it more than acceptable for the price. It was well maintained, staff friendly and had the facilities I needed. Well done.

I can't complain about anything so an observation - rooms would be well served with an iron and ironing board for people on business like myself. Not a complaint just a facility not offered but that would be beneficial.